Crisis Wellness Center
Our Crisis Wellness Center is a 24/7 behavioral health facility providing immediate mental health and substance abuse support.
When Mental Health Becomes a Crisis, We're Here 24/7.
Immediate Help. Real Hope. Right Here in Memphis.
Mental health emergencies don't wait for business hours. At Alliance Healthcare Services' Crisis Wellness Center, our trained professionals are ready to help you or your loved one find safety, stability, and the path forward—any time, day or night.
Call Our 24-Hour Crisis Line: 901-369-1410
Get Help Before the Crisis Becomes Catastrophic
We understand that reaching out during a mental health emergency takes courage. Whether someone is struggling with thoughts of self-harm, experiencing severe anxiety or depression, or you are watching someone you care about in crisis, we're here to listen without judgment and provide immediate support.
Common reasons people come to us:
Thoughts of suicide or self-harm
Severe depression or anxiety
Panic attacks that won't stop
Substance use emergencies
Psychiatric medication concerns
Overwhelming life situations
About Our Crisis Wellness Center
The Crisis Wellness Center is a 24/7 behavioral health facility providing immediate mental health and substance abuse support. As Tennessee's largest nonprofit behavioral health provider, Alliance Healthcare Services ensures walk-in access for individuals in crisis.
Our 45-bed facility serves as a critical alternative to emergency rooms and incarceration for those experiencing mental health and substance use challenges, with on-site medication management and comprehensive care.
Frequently Asked Questions
What is the Alliance Crisis Wellness Center?
The Crisis Wellness Center at 3200 Broad Avenue, Memphis, is the largest crisis continuum facility in Tennessee and Alliance's adult crisis hub. It houses 30 crisis stabilization beds, 15 medically monitored detox beds, the Crisis Assessment Center, 23-hour observation, Mobile Crisis dispatch, Adult Crisis Services, and an on-site pharmacy.
What are the Crisis Wellness Center hours?
The Crisis Wellness Center is open 24 hours a day, 7 days a week, 365 days a year for crisis services. Outpatient programs based at Broad follow standard outpatient hours: Monday, Tuesday, Thursday 8 AM to 4:30 PM, Wednesday 8 AM to 5:30 PM, Friday 8 AM to 3:30 PM.
Do I need an appointment for the Crisis Wellness Center?
No. Walk in to the Crisis Wellness Center at 3200 Broad Avenue any time, day or night, for a crisis assessment. You can also call (901) 577-9400 to talk to a crisis professional first or to request Adult Mobile Crisis. No insurance and no appointment are required for crisis care.
What ages does the Crisis Wellness Center serve?
The Crisis Wellness Center at 3200 Broad serves adults 18 and older. For children and youth ages 4 to 17 in crisis, go to the Children & Youth Wellness Center at 602 Malcomb Street, Memphis. Both buildings are part of the Alliance Crisis Continuum and both operate 24/7.
What insurance does the Crisis Wellness Center accept?
The Alliance Crisis Wellness Center accepts TennCare, Medicare, BlueCare, Cigna, Aetna, BlueCross BlueShield, United Healthcare, and Wellpoint. Crisis services are provided regardless of insurance status or ability to pay. The Behavioral Health Safety Net Program and sliding-scale options are available for uninsured Memphis-area adults.
Programs at Crisis Wellness Center
Explore our range of specialized programs designed to support your mental health needs. From Crisis Stabilization Unit (CSU) to Detox and Respite Programs, we offer comprehensive care tailored to you.
Addiction Recovery
Criminal Justice Programs
Rise Up: Clinical High Risk for Psychosis (CHR-P) Program
Adult Crisis Services
Pharmacy
Community Partnerships
Community Targeted Transitional Support (CTTS)
Services at Crisis Wellness Center
We know everyone's situation is different. That's why we offer so many ways to help.
Individual Therapy
OnTrack TN
C.A.R.E. Team
Crisis Continuum
TN Health Link
SAFE Team
Suicide Prevention
Peer Support Services
Medically Monitored Detox
Why Choose Alliance's Crisis Wellness Center?
✅ Open 24/7, 365 Days a Year
Crisis doesn't keep regular hours, and neither do we.
✅ No One Turned Away for Inability to Pay
We accept most insurance plans and offer financial assistance. Your ability to pay will never prevent you from getting help.
✅ Safe, Comfortable Environment
Our new facility in Memphis provides a healing space designed specifically for crisis care.
✅ Expert Medical Team
Licensed psychiatrists, nurses, therapists, and peer support specialists work together for your care.
✅ Immediate Stabilization
30 specialized crisis beds and 15 medical detox beds ensure you get the level of care you need
You're Watching Someone You Love Struggle
And You Don't Know Where to Turn
Maybe they're having more bad days than good. Maybe the emotional ups and downs are getting worse. Maybe you're terrified that if you don't act now, something catastrophic will happen.
Questions Families Often Ask
How do I know if this is a crisis?
If you're worried enough to be reading this page, it's worth coming in. You don't need to wait for a suicide attempt, violent behavior, or a breakdown. We help families before things reach that point.
Will my loved one be institutionalized?
No. Our Crisis Wellness Center provides stabilization—not long-term institutionalization. We help your loved one regain stability in a safe environment, then connect them with ongoing support.
What if my loved one won't come voluntarily?
Our mobile crisis team can assess the situation and provide guidance on next steps, including legal options when necessary.
How long will they need to stay?
Most crisis visits last several hours to 23 hours. Our goal is to stabilize and connect you with the right ongoing care. We can provide care for up to 5 days if needed.
Can I stay with my loved one?
While you are not able to stay with them, we encourage family involvement and will work with you to support your loved one's recovery.
What about work or school?
We can provide documentation for medical leave when appropriate.
What if we can't afford it?
We accept all major insurance plans, and no one is ever turned away based on their ability or inability to pay. Let us worry about the billing—you focus on getting your loved one the help they need.
What should I bring?
Just bring your loved one. If possible, bring their insurance information and a list of current medications. But don't let the lack of paperwork stop you from walking through our doors.
Call Now: 901-369-1410
Or Come to: 3200 Broad Avenue, Memphis
What to Expect When You Arrive
1. Quick Assessment (15-30 minutes) Our team will listen to understand what's happening and what you need right now.
2. Safety Planning We'll work with you to create an immediate plan to keep you safe.
3. Treatment Options Based on your needs, we might recommend:
Short-term crisis stabilization (up to 23 hours)
Medical detox support
Outpatient counseling connections
Medication evaluation
Family support services
4. Continued Care Plan Before you leave, we'll connect you with ongoing support and resources.
About Alliance Healthcare Services
For over 50 years, Alliance has been Shelby County's largest comprehensive behavioral health provider. Our Crisis Wellness Center is just one part of our full continuum of mental health services, ensuring you have support beyond the crisis.
Licensed by: Tennessee Department of Mental Health and Substance Abuse Services
Accredited by: CARF (Commission on Accreditation of Rehabilitation Facilities)
This project is funded under a grant contract with the State of Tennessee, Department of Mental Health and Substance Abuse Services.
Insurance and Payment Options
We accept a variety of insurance plans including:
Medicare, TennCare, BCBSTN, Cigna, Wellpoint, United Health Care, AETNA.
We also participate in the Mental Health Safety Net Program, which is designed to offer help for people who may not be otherwise able to afford services.
If you do not have insurance, you may qualify for a payment plan based on a sliding fee schedule. No one will be denied
access to services due to inability to pay.